YesBOSHome / Help & support
Help
Somebody will pick up.
Support is free, in your language, and the first thing we do is set the whole thing up for you — including moving your existing data across.
Getting started, three ways
Say one sentence
Ninety seconds, on your own phone. Describe your business out loud and the shop, the items, the prices and the online page are created. Correct anything wrong by saying so.
Bring your existing data
From Tally, Marg, Vyapar, Busy, an Excel sheet or a shoebox. Item masters, party balances and opening stock come across. Free, and we do it, not you.
Somebody comes
In the cities we cover, a person arrives, sets it up on your counter, trains whoever will use it and stays until the first day's billing is done. Free at the moment. Tally does not do this.
Straight answers to the usual questions
Will it run on my phone?
If it is an Android from the last five years, yes — including the sub-₹10,000 ones, which we test on deliberately. Also any Windows or Mac browser, and any tablet. There is nothing to install if you do not want to.
What if my staff cannot read English?
Twelve Indian languages across the interface and voice. A cashier can run the whole till in Bhojpuri while the owner reads reports in English.
What if I stop using it?
Export everything, free, in formats that open elsewhere. No notice period, no deletion fee, no data held back.
My CA uses Tally.
Most do. Two-way integration, plus exports in the shapes they ask for. They do not have to change anything.
How do I reach you?
WhatsApp and phone during business hours, in your language, with a human. Not a ticket form that replies in three days.
[email protected] · +91 011 69656628 · WhatsApp — hours, our registered address and the Grievance Officer are on the contact page.
What support does not cover yet
We are not open twenty-four hours, and outside the cities we cover there is no local person who can come to your shop. Remote setup over a video call works well and is what most businesses use.
And if something is broken, we will tell you it is broken and when it will be fixed, rather than that it is working as intended.
Ninety seconds, and you will know.
Say what you sell. You have a month, no card is needed to start, and if it is not for you nothing was installed and you are not billed.
One month, everything included. No card to start. Cancel inside the month and you are not billed.